Returns & Exchanges

At Felicitas Gift, we want you to be completely satisfied with your purchase. If your item isn't quite right, we offer a 30-day window for returns and exchanges on all eligible products.

1

Initiate Your Request

Visit our online portal or email our support team with your order number and the reason for your return to obtain a Return Authorization.

2

Prepare Your Package

Securely pack the items in their original packaging, ensuring all tags and protective materials are intact to qualify for a full refund.

3

Ship the Item

Affix the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Receive Refund or Exchange

Once our team inspects your return, we will process your refund to the original payment method or ship your replacement within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing