Frequently Asked Questions

Everything you need to know about your Felicitas Gift experience.

What is the typical shipping timeframe for my order?

Standard shipping usually takes 3-7 business days within the continental US. For international orders, please allow 10-15 business days for delivery depending on customs processing.

Can I include a personalized message with my gift?

Absolutely! During the checkout process, you will find a 'Gift Message' field where you can enter a custom note that we will print on a premium card and include in the package.

What is your return policy for gift items?

We offer a 30-day return policy for most items in their original, unused condition. Please note that personalized or custom-made gifts are non-refundable unless they arrive damaged.

How can I track the status of my delivery?

Once your order ships, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your package's progress.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.

Are your products ethically sourced?

Yes, Felicitas Gift is committed to quality and integrity. We partner with suppliers who adhere to fair labor practices and prioritize sustainable materials whenever possible.